Position function
Provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.
Key responsibilities
• Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
• Periodically analyze the customer base of the branch and portfolio
• Monitor and action daily referrals/leads within set timelines
• Ensure weekly sales plans are in place
• Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
• Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but is not limited to-preparing bid bonds, performance guarantees and invoice discounting.
• Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
• Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
• Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
• Prepare and maintain well-documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
• Collect, process and follow up on customer complaints and provide feedback to customers.
• Assist in enhancing staff accomplishments and competence by planning the delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
Carry out any other duties that may be assigned to you from time to time.
Knowledge and experience
• A university degree in Finance, Marketing, Banking or any related field from a recognised university;
• 3 years’ experience in banking/Sales
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