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Fresher IT Support Officer Jobs – Watoto Church Ministries

Job Title:    IT Support Officer (Fresher Jobs)

Organisation: Watoto Church Ministries

Duty Station: Watoto Church – Suubi,Wakiso,  Uganda


About US:

Watoto Church Ministries and Community Care has experienced exponential growth in the past couple of years composed of multiple Celebration Centres (Campuses) and diverse Community care initiatives that include; Child Care, Community and Neighbourhood, Education and FM Radio amongst others. In all of this, Watoto remains a local church, committed to celebrating Christ and caring for community.


Job Summary:  Watoto is seeking to recruit an IT Support Officer to provide support in the management and maintenance of the ICT systems for Watoto Ministries.


Key Duties and Responsibilities:

  • To support managing and maintaining ICT infrastructure including Wi-Fi, networks, computers, laptops, and servers across the organization.
  • To provide support in the design of an effective ICT for Watoto Ministries in alignment with Industry trends.
  • To ensure compliance and adherence to ICT policies and procedures within Watoto Ministries.
  • To implement the operational plans for the ICT systems and manage the inventory of all assets.
  • To guarantee user access to applications and systems and resolve network failures in a timely manner.
  • To provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
  • To review applications in conjunction with users to determine enhancements or new systems.
  • To monitor the services provided by external suppliers in liaison with the Procurement & Logistics Assistant to ensure that high levels of service are received and maintained as per agreed standards.
  • To manage the formalized training program for all users with the aim of raising skills standards and awareness in the use of ICT applications.
  • Prepare periodic reports in line with the organization’s reporting guidelines to management.
  • To document all issues diagnosed and resolved for proper recording keeping and future reference.
  • To perform any other official duties as may be assigned by the line Manager.


Qualifications, Skills and Experience:

  • The applicant for the role should hold at least a minimum of a Bachelor’s degree in ICT, or Computer Science.
  • At least a minimum of two years of working experience in a reputable organization.
  • Should have an industry Certification from either CISCO, Microsoft, or Oracle.
  • Previous experience with Office365 with specific skills in SharePoint and OneDrive, Microsoft Dynamics will be an added advantage.
  • Knowledge of Installation, configuration and troubleshooting for operating systems, computer office suites, e-mail, and inter/intranet.
  • Knowledgeable in website management.
  • Virus protection software and identifying, addressing, and removing viruses.
  • Should be result-oriented, initiative-taking, and able to work under minimum supervision.
  • Excellent interpersonal communication skills and high level of • demonstrate teamwork.


How to Apply:

All suitably qualified and interested candidates can apply by visiting our website; Click Here

  • Go to Apply for a job section
  • Under that, view the Job Role and click on the link that reads; Apply
  • Fill out the form that will be open and submit after all sections have been filled.
  • Submit your CV, academic and professional documents, and a cell/pastor’s recommendation letter to  (Subject Line: Job Title – First Name, Last Name)


Deadline: 6th June 2023



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