Front Desk Administrator Uganda Life Old Mutual

A Temporary employee who will promote and maintain a high quality, professional and customer-centric company image to customers and other stakeholders, provide excellent client experience to customers and Business stakeholders, work as part of a team in the implementation of the customer experience strategy and the overall strategic objectives of the business and achieve the set KPIs, client retention, premium collections and business growth targets
• Effecting high quality engagements for walk-in clients as per the set objectives and standards.
• Responsible for always maintaining a pleasant ambience & look-and-feel of the front office.
• Cultivating pleasant customer relationships through building quick rapport, pleasant engagements & empathy.
• Developing and maintaining positive internal services and work relations with colleagues and stakeholders
• Implementing the complaint management procedure clients as enshrined in both the Customer Service Charter and Processes manual.
• Continuous business growth through up-selling and cross-selling techniques while engaging customers and generating referrals.
• Support on continuous Customer Data Quality campaigns.
• Providing support on administrative functions.
• Preparation of periodic Reports as required.
• Any other duties as and when assigned by the Line Manager.

Skills
• Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy

Education
• Honours Degree (Hons) (Required)
Skills • Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education • Honours Degree (Hons) (Required)