Job Title: Front Desk Officer (Fresher Job Opportunities)
Organisation: World Vision International
Duty Station: Kampala, Uganda
Report to: Senior Administration Officer
About US:
World Vision Uganda is a Christian Relief, Development and Advocacy Non-Government Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 41 districts in Uganda. World Vision is committed to the protection of children and we will not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary: The front desk officer will be responsible for reception area management including receiving guests, receiving and transferring phone calls, sorting correspondences, answering client queries and ordering department supplies.
The job holder will be responsible for maintaining the reception area clean and organized, updating records and files, maintaining the boardroom schedules. This position would therefore suit someone who has strong communication, interpersonal and organizational skills. Knowledge in MS word and excel is also preferred.
Key Duties and Responsibilities:
Front Desk Operations / Customer Care
- Screening telephone calls, enquiries, and requests and handling them as appropriate. This will include receiving and relaying accurate and timely messages and answering of queries where possible.
- Ensure that incoming communications (telephone calls, letters, email etc.) are responded to professionally and reliably passed on to the appropriate person(s).
- Direct WVU visitors to the appropriate offices and act as first point of contact for external stake holders and represent positive image of WVU.
- Responsible for the timely distribution of mails, correspondences, newspapers to all offices and maintain accountability.
- Assist guests who have inquiries and provide clients with information on WVU activities, guide them to the appropriate ministry departments for support and engage them in a professional, respectful manner.
- Maintain a clean and welcoming front desk and waiting area atmosphere at all times. Reception area should be kept tidy and presentable, with all necessary stationery and reading material.
- Ensure that office equipment is switched off accordingly and the premises are securely closed.
Administrative support/ Clerical Support:
- Support department and division procurement processes, through PROVISION; follow up on requisitions.
- Raise cash requests and process small claims, in line with finance requirements.
- Update and schedule boardroom meetings, support with meeting logistics and preparations.
- Process monthly telephone bills, review codes and ensure correct budget codes are attached to invoices.
- Order department supplies and stationery, maintain inventory of stock, advice on replenishments.
- Develop and maintain office administration secretarial systems related to filing of documents, record management, communication (telephone, fax correspondences) and basic office services in line with administration guidelines.
- Work in liaison with department focal persons to coordinate meetings, events and ensure adequate logistical support is provided
Utilities Management:
- Process all office utility bills, subscriptions and payments for supplies, in liaison with the Administration assistant.
- Prepare monthly utility reports and submit for management review.
- Maintain records and files of petty cash payments and ensure reconciliations are done with finance team.
Qualifications, Skills and Experience:
- The ideal applicant must hold a Diploma / higher education in secretarial studies, business administration or related field.
- At least one year of experience in the same job.
- Proficiency in Microsoft packages is required.
- Excellent customer service skills.
- Responsiveness and attention to detail.
- Professional attitude and appearance
- Solid written and verbal communication skills are essential.
- Ability to be resourceful and proactive when issues arise.
- Strong organizational, interpersonal skills.
How to Apply:
All suitably qualified candidates are encouraged to submit your application and complete Curriculum Vitae by applying online through visiting World Vision International’s e-recruitment jobs portal at the web link below.
Deadline: 8th September 2022
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