Fresher Analyst – Revenue Assurance Job Careers – MTN Mobile Money Uganda Limited

Job Title:   Analyst – Revenue Assurance (Fresher Jobs)

Organisation: MTN Mobile Money Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager Revenue Assurance

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary:  The Analyst – Revenue Assurance will be tasked with;

• Improving revenues and profitability through the complete assurance of revenues and minimization of leakage
• Supporting the operations infrastructure for the performance of Revenue Assurance controls within MTN Mobile Money Uganda Ltd
• Supporting the performance of the control environment in an effective and efficient manner
• Supporting the incident management process relating to revenue and cost-impacting issues within MTN Mobile Money Uganda Ltd
• Supporting the overall Revenue Assurance Shared Service operational performance and interfaces to customers (MTN operations)

 

Key Duties and Responsibilities:

Strategic Planning

• Provide input into Revenue Assurance strategy aligned with the overall MTN Strategy
• Aid the dissemination of the RA strategy with stakeholders and colleagues from across the MTN Business.

Operational Framework Planning

• Engagement with MTN Group RAFM Centre of Excellence to understand the risk and control framework for MTN RA operations.
• Working with MTN Group RAFM COE (Centre of Excellence) to provide input into new control design required for operational implementation.
• Support of the process for implementation, ensuring:
• Vendors or internal delivery teams are monitored in the delivery process
• Requirements are clearly defined and agreed
• Solution design is informed
• Testing is performed
• Implementations of the controls is achieved in terms of time and quality
• Input to planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.

Operations Infrastructure Planning and Deployment

• Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance
• Support for the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met
• Ongoing enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met

Operational Framework Management

• Awareness of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time
• Undertaking of the control performance of the Shared Service Centre, ensuring:
• Timely receipt of data from all source systems
• Validation of the accuracy and completeness of data from all source system
• Control execution per the agreed schedule
• Analysis of control results to identify exceptions
• Root cause analysis to identify issues and incidents
• Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.

Operational Incident Management

• Support of the incident management process for responsible operations, including escalation management. This includes:
• Issue analysis, confirming the nature and impact of the incident
• Logging of the issues in the prescribed manner, format and system
• Quantification of the leakage risk relating to the incidents identified
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Escalation and communication of the impact of the issues to Group and local management and executives
• Oversight of the incident resolution, ensuring service levels have been met.
• Incident resolution and closure management, including final quantification and benefits identification.

Technology Management

• As a customer of Revenue Assurance technology, responsibilities include:
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies
• Support of interface with RAFM Technical Assurance management
• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation
• Support in vendor management relating to performance of the vendor and solution

Continuous Improvement

• Input of operational improvements required to reduce and mitigate risks identified
• Engagement with key stakeholders in the review and agreement of improvement motivations
• Support for improvement delivery, ensuring timeliness and quality standards are met
• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
• Support for control gap closure, control quality and risk reduction improvement delivery
• Reporting of improvement results and residual risk level

Stakeholder Management

• Support for the framework development for the supply and performance of services from and to these customer and stakeholders
• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
• Assist Fraud Management with investigations where required
• Highlight any findings to Fraud that requires Fraud to investigate

Audit Management

• Awareness of audit supplier expectations in relation to audit plans and approach
• Providing audit support provided to auditors during the performance of the audit
• Review, and input to audit findings, ensuring an optimal outcome for MTN
• Support for prompt and effective issue resolution and closure.

Revenue Assurance Governance Process

• Support the education of internal customers on the role of RA – through the RA Governance forums – and how they may contribute
• Implement action points related to Revenue Assurance Governance forums

Reporting

• Keenly monitor and maintain the accuracy of reports that measure revenue streams
• Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting

Qualifications, Skills and Experience:

• The applicant for the MTN Mobile Money Uganda job must hold a University Undergraduate Degree – B.Com /B.Acc/LLB/BSC
• Preferable – CISA/CISM qualification.
• One year of experience in a complex, technology-oriented industry
• A good appreciation of telecommunications/Fintech technology
• At least one year of working knowledge with internal control and governance systems and environments is essential
• At least 1 year of data analytics experience

 

Training:

• Standard desktop systems training – Microsoft Office applications
• Telecommunications technology training would be advantageous
• Audit training advantageous

 

MTN Mobile Money Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

 

Click Here

 

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