Job Title: Senior Product Manager – Retention Group
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About US:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: Working as a Senior Product Manager in our Retention Group offers the chance to collaborate with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact across Africa. It’s an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.
Key Duties and Responsibilities:
- Retention are responsible for retaining our customers by continuously providing them with life changing products such as cash loans, insurance, and buy-now-pay-later products.
- Digital Financial Services – We are dedicated to offering our customers financial services, such as cash loans, through our M-KOPA App and across our key +markets.
- Eligibility -Collaborate with data scientists to implement real-time eligibility decisioning, enabling M-KOPA to determine if a customer is eligible for financial services.
- Identity – Responsible for ensuring M-KOPA users can seamlessly and securely authenticate across our suite of apps.
- Customer Interactions – Responsible for direct interactions with customers, including the native Android app, SMS, and USSD services.
- We have a data-driven approach to the incremental improvements of our products and a focus towards excellence.
Qualifications, Skills and Experience:
The applicant should have relevant qualifications
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
How to Apply:
All candidates should apply online at the link below.
Related Jobs