Job Title: Customer Support Officer (Fresher Jobs)
Organisation: PAX Insurance Company Limited (PAX)
Duty Station: Kampala, Uganda
Reports to: Manager – Business Development & Partnership
About US:
PAX Insurance Company Limited (PAX) is licensed by the Insurance Regulatory Authority of Uganda to transact general insurance business in Uganda. PAX, whose ownership comprises over 10 million people all over Uganda, was set up to provide affordable insurance services to individuals and organizations throughout the country. PAX is focused on fostering Uganda’s prosperity through offering widespread access to appropriate risk management solutions.
Job Summary: The Customer Support Officer will be responsible for enhancing customer satisfaction and loyalty through handling client concerns with the objective of improving PAX overall customer experience.
Key Duties and Responsibilities:
- Develop and implement customer-centric processes/enhancements to drive service usage.
- Review, dissect, and rectify issues arising from complaints and/or regulatory requirements that may impact customer satisfaction and PAX reputation, translating them into effective program and process enhancement initiatives.
- Build and maintain profitable relationships with all stakeholders/clients.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the status of resolution of their key concerns/complaints.
- Prepare monthly customer service performance reports.
- Organize and spearhead quarterly service review meetings with key stakeholders to understand customers’ individual needs and address them accordingly.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree in any Business-related field.
- A Certificate in Insurance is an added advantage.
- Two years of work experience in an insurance company.
How to Apply:
All candidates should send their detailed CVs via Email to: recruitment@paxinsurance.co.ug
Deadline: 26th April 2024
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