Acting Claims Manager Uganda Old Mutual

To ensure that claims are handled expeditiously and in a professional manner thereby meeting the customer expectations, departmental objectives and overall company objectives.
• To monitor the claims processes and procedures are maintained at all times and ensure compliance to QOP and ISO 9001.
• To produce quality and timely services to customers to maintain a cordial relationship with our customers.
• To review reserves and ensure that adequate the estimates maintained are as accurate as possible and reflect the prevailing economic, legal and social environment.
• To budget sufficient financial resources for the department, monitor and control the internal costs of running and ensure that the department operates within the set budget.
• To monitor the performance of contracted service providers and adherence to the set standards of service.
• Identify loss control opportunities and recommend corrective action.
• Effectively manage and motivate staff in the designated section.
• Attend to any other duties, tasks and/or assignments as delegated by the supervisor.
• Ensure reserves are correctly set and constantly reviewed to reflect correct position of the companies liability at one given time
• Monitoring the performance of service providers for effective delivery
• Identify gaps in the policy terms revealed during on the claims process and recommend improvements to underwriters of our motor product so as to improve the performance of the motor portfolio
• Ensure that all claims are acknowledged promptly and customers are regularly reminded of the necessary documents required to facilitate settlement of the claim
• To authorize all repairs, claims, costs and fees in the unit within the authority limits to ensure that claims fall within the scope of the policy and the claims costs are not inflated
• Initiate recoveries from third parties in order to reduce final cost of the claim
• Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
• Ensure service providers are appointed promptly and the appointments are equally distributed across the panel for effective service delivery
• Preparation of management reports on the department to show the performance of the department.
• To respond to customers queries and complaints.
• Attend to any other duties, tasks and/or assignments as delegated by the supervisor.

Skills
Budgeting, Business, Corrective and Preventive Action (CAPA), Customer Service, Economics, Ensure Compliance, Excellent organizational, planning and prioritizing skills, Facilitation, Financial Resources, ISO 9001, Legal Practices, Loss Control Consulting, Management Reporting, Motivating Employees, Organizing Meetings, People Management, Professional Etiquette, Querying, Service Delivery, Standard Operating Procedures (SOPs), Strategic Objectives, Supervision, Taking Initiative

Education
Diploma (Dip): Insurance (Required), Honours Degree (Hons): Business Administration (Required)
Closing Date
21 April 2023