Job Title: Retained Customer Care Executive (Fresher Jobs)
Organisation: Nation Media Group (NMG)
Duty Station: Kampala, Uganda
About US:
The Nation Media Group is the largest independent media house in East and Central Africa with operations in print, broadcast and digital media, which attract and serve unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda. As a brand, we are committed to generating and creating content that will inform, educate and entertain our consumers across the different platforms, keeping in mind the changing needs and trends in the industry.
Job Summary: The Retained Customer Care Executive will offer efficient and first class service to all customers in a way that maximizes sales and revenue from online and telephone clients, and build a client base for future follow up.
Key Duties and Responsibilities:
- Prepare statistical analysis reports for stakeholders to enable them take important decisions based on various facts and trends.
- Handle customer complaints and provide appropriate solutions/alternatives within time and follow up to ensure resolution.
- Respond to client queries about the company’s products or services from incoming phone calls and emails.
- Collect and analyze customer feedback by identifying and assessing client needs to achieve satisfaction.
- Generate sales leads by taking an extra mile to engage customers.
- Nation Media Group Media of Africa for Africa using the right presentation methods/tools e.g. data spreadsheets.
- Maintain a standard filing system for easy and quick document assess/retrieval.
Qualifications, Skills and Experience:
- The applicant should preferably hold a University Degree in any business-related course from an accredited institution
- Diploma in Marketing or Statistics is an added advantage.
- One year of relevant work experience in an FMCG company
- Computer literate with knowledge and experience in enterprise software solutions, primarily internet and mobile technologies.
- Proven customer support experience
- Internet and social media marketing experience with higher understanding of new media and web analytics.
- Ability to multitask, prioritize and effectively manage time
- Strong analytical and problem solving skills
- Strong interpersonal skills
- Strong communication (oral & written)
How to Apply:
If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line to the HR Lead-NMGU, Monitor Publications Limited
Email to: resourcing@ug.nationmedia.com
NB: Please note that only shortlisted candidates will be contacted.
Deadline: 2nd June 2023